I took my Audi A4 into Sernio's this morning for an estimate (expecting the worst). John Sernio, the owner, helped me himself. He took a look at the fender and determined that the scratches could be compounded out on the spot at minimal cost, without having to go thru insurance. 20 mins later I was driving away with perfect vehicle.In this business, it can be very easy to take advantage of unknowledgeable clients and upcharge. I appreciate the honest approach and great work!